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Guest sues Hyatt over cross-dressing employee October 21, 2010

Posted by Ian in Hospitality.
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(CNN) — A Hyatt guest returned to her room to find more than fresh towels, according to a lawsuit filed in Los Angeles Superior Court this week.

Dayanara Fernandez claims she found a male hotel employee in her room wearing her panties, skirt and high-heeled shoes during a June stay at the Hyatt in Deerfield, Illinois.

After a police investigation, the man was arrested and pleaded guilty to disorderly conduct, according to court documents.

In the complaint, Fernandez accuses Hyatt Corporation of invasion of privacy, negligent hiring, supervision and/or training and negligent infliction of emotional distress.

“We deeply regret that this troubling, unacceptable incident occurred. Hyatt has taken action to ensure this individual cannot return to that property or any other Hyatt. Because this now is the subject of litigation, we cannot comment further,” a Hyatt spokeswoman said in a written statement.

According to the suit, posted on The Smoking Gun, Fernandez returned to her room on the afternoon of June 6 to find some of her belongings spread around the sitting area of her room.

She saw a man in the bedroom area and “noticed an unusual expression on his face when she made eye contact,” the complaint said.

She realized the man was wearing her skirt and a pair of her heels. When the man ran into the bathroom, he didn’t completely close the door, and Fernandez noticed he was also wearing a pair of her panties.

The man changed his clothes and then shouted “Don’t tell, don’t tell” in Fernandez’s face, according to the court documents.

Fernandez reported the man to hotel management and asked for another room, according to the complaint. Management did not take further action until she insisted Hyatt call the police, the complaint said.

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